The following constitutes the full agreement between a Client and Blue Ocean Fitness.

Subject to the Term’s and Condition’s below, Blue Ocean Fitness will provide a Personal Trainer for the development of an exercise programme during the agreed block of individual sessions (the “Service”).

This agreement will apply to all bookings of the Service with Blue Ocean Fitness made by the Client.

Blue Ocean Fitness will use their skills and knowledge to design a safe programme of exercise that will take into account the personal goals, fitness levels, medical history and exercise likes and dislikes of the Client.

Blue Ocean Fitness will provide the coaching, supervision, advice and support that the Client may need to help achieve their goals. The Client’s progress will be regularly monitored and the programme revised and adjusted accordingly.

The Client understands that the results of any fitness programme cannot be guaranteed and progress depends on the Client’s efforts and co-operation both within and outside of the sessions.

The Client understands that individual results may vary and no particular result is guaranteed by Blue Ocean Fitness.

The PT will provide all necessary equipment and will organise appropriate venues for all the training sessions.

All Client information will be kept strictly private and confidential. If the trainer requires further medical information from a practitioner the Client will provide such details.

It is understood between Client and the Personal Trainer that both will commit to the programme and give 100% effort.

The Client is required to arrive 5 minutes prior to a training session so that a full session can be achieved each visit.

The Client is required to wear appropriate clothing and footwear. Clothes should be loose fitting and non-restrictive. Footwear should be comfortable and provide adequate support.

The Client is required to bring an appropriate water bottle, filled ready for the session and any sustenance required by the Client for pre or post-session nutrition.

 

Health Screening Policy

All Clients must complete a PAR-Q before commencing any exercise programme. The Client may be required to provide a letter of ‘medical clearance’ from their GP. Please be aware a GP may charge for this.

All Clients must also complete a form of Informed Consent prior to commencing any exercise programme.

 

Fee Charging Policy

In consideration of the Service, all sessions will be paid according to the session rates charged at the time of booking.

Payment for single sessions will be paid for at the start of the session. Payment for block bookings will be paid for in advance, with each individual session being booked on a week by week basis.

Blue Ocean Fitness reserves the right to change weekly session slots as necessary.

All purchased sessions must be completed within 12 weeks of purchase or they will be forfeited.

It is the responsibility of the Client to ensure that the dates and times booked are correct. To cancel a booked session, the Client must notify the PT/Blue Ocean Fitness either in person or by phone, text or email. In the event of cancellation by the PT, the PT is responsible for notifying the Client of any such cancellation.

The Client may be charged for sessions missed as follows:

Cancellation Policy

  • By Client on more than 24hours notice – no charge/loss of session.
  • By Client on less than 24hours notice, Client able to rearrange and complete session in the same week – no charge/loss of session.
  • By Client on less than 24 hours notice, Client unable to rearrange and complete session in the same week – loss of session. No refund.
  • By the PT – no charge/loss of session. Sessions to be re-booked within 7 days.

 

Refund Policy

The Client has a cooling off period of 14 days for online bookings, and 7 days for all other methods, where they have the right to cancel a prepaid block of sessions as long as no initial consultation or sessions have already been taken. If an initial consultation or sessions have been taken within the first 7 or 14 days respectively, a £50 per initial consultation and per session will be deducted from the refundable amount.

If the Client is unable to continue the block of sessions for medical reasons, a refund may be available for unused sessions. The Client will submit a letter from their doctor clearly stating exercise restrictions prior to any refund being given. Refunds are not provided under any other circumstances.

If a Client cancels after the minimum 7 day cancellation period there will be no refunds given for unused sessions.

If the Client’s usual PT is unavailable for a session/block of sessions, Blue Ocean Fitness will endeavour to allocate another Personal Trainer to complete the session/block of sessions with them.

Refunds will not be given on sessions that have to be rescheduled under any of these circumstances.

 

Late Arrivals

The PT is only required to wait for 20 minutes past the agreed start time. After this the PT may leave the premises and the Client will forfeit the amount for the session. If the Client, arrives within the 20 minutes the PT will complete the time left of the original session. No extra time will be given.

If the PT is more than 10 minutes late on arrival to the session, the Client can have a full hour from the time that the PT arrives (if convenient), or the Client can have the remaining time of the session added on to another session.

 

Declaration of Understanding

I, the Client, fully understand and agree to abide by the above rules and regulations. Before embarking on an exercise programme I have completed the Blue Ocean Fitness Physical Activity Readiness Questionnaire and resulting processes. I also understand that I should inform my PT of any medical conditions that may not have been covered in the form and that I may be advised to visit my doctor prior to commencing the sessions.

I acknowledge that I have either had a physical examination and have been given my doctors permission to participate, or that I have decided to participate in the activity and/or use the equipment and machinery without the approval of my doctor and do hereby assume all responsibility for my participation and activities. I release Blue Ocean Fitness, the PT and any other PTs who train me from any liability for personal injury or other damage I may sustain whilst engaging in any exercise programme suggested by the Personal Trainer.

I acknowledge receipt of this agreement and confirm acceptance of the terms and conditions herein.

A downloadable copy available to print and sign can be found here.